Quick help in Mandaluyong
- Best time to visit: Weekdays, early morning or mid-afternoon.
- What to bring: Valid ID, account details, and any reference/ticket number.
- Faster options: Try phone/chat first for simple requests.
Common requests
Repairs & troubleshooting, billing questions, plan changes, line activation, and account verification are common reasons to visit a service center.
Branch list template
Replace the placeholders below with real addresses, phone numbers, and opening hours as you collect data.
| Branch | Address | Hours | Notes |
|---|---|---|---|
| Onsite Marketing Shaw (Satellite Branch) | 2/F U-221 Shaw Center Mall, Shaw Blvd. cor Nueve de Pebrero St., Mandaluyong City | Mon–Sun 10:00–21:00 | Payments & tax certificate submission |
| PLDT at SM Megamall | SM Megamall, 4th Floor Building B, Mandaluyong City | Daily 10:00–22:00 | Sales & service desk |
FAQ
Do I need an appointment? Some branches accept walk-ins, but booking ahead can reduce waiting time.
How do I check outage status? Use the official PLDT support channels or your account dashboard.